Política de reembolso

RETURNS & SATISFACTION GUARANTEE

We're proud to offer high quality products. If there's any issue with your Suniela gear please email our team at: beachlife@suniela.com with photos of the problem. We'll make it right!

We accept returns in new condition only. You can start your own return by logging into your customer account here: START MY RETURN

All products must be received within 30 days from the date delivery, in original condition.

10% restocking fee will be applied & the cost of the return label will be deducted from your refund. *If product is packed in a larger box than the original packaging, the return label cost may be adjusted upon receipt of the package.

**Any original shipping charges are non-refundable

Please include your order number, contact information, and reason for return inside the package.

*Items returned due to non-payment of duties/taxes are not eligible for a refund.

Duties on US & International Orders
For orders shipping to the United States, Europe, and many other regions, applicable import duties are included in the listed price at checkout. If an order is returned, the duty portion of your payment is automatically deducted from your refund, in addition to any restocking fee and return shipping cost outlined above.

International Shipping – Customs & Duties
Orders shipping outside Canada and the United States may be subject to customs duties, import taxes, or brokerage fees charged by the destination country upon arrival. These charges are set independently by each country, are the responsibility of the customer, and are non-refundable, whether the order is kept, returned, or refused at delivery.

**Accessories Shipping Outside Canada
Due to international brokerage and customs processing fees, accessories (including but not limited to chairs, beach mats, replacement poles, carry bags, and fans) are final sale for orders shipping outside Canada. This does not affect our satisfaction guarantee: if an accessory arrives damaged or defective, please email beachlife@suniela.com with photos and we'll make it right.